Refund and Cancellation Policy

1. Who this policy covers

This policy covers payments for the Ratify AI paid plans (Growth, Business and AI Pro), whether you pay for 1 year or 3 years. Ratify AI is run by Pritasha Solutions Private Limited, and this policy forms part of our Terms of Service.

The Starter plan is free, so there is nothing to refund on it.

2. The 7-day refund

If you are not satisfied with a paid plan, write to us within 7 days of the payment date and we will refund everything you paid for it, GST included.

You don’t need to prove that something is wrong with the product. We will ask what didn’t work for you, because that is how we learn what to fix, but the refund does not depend on your answer.

The 7 days run from the date on your payment receipt and include weekends and public holidays. A request that reaches us on day 7 still counts.

3. When the 7-day refund does not apply

We can’t give a 7-day refund when:

• The request reaches us more than 7 days after the payment date
• The payment is a renewal of a plan you already had; we remind you before every renewal so you can cancel in time (see section 7)
• Your business has already had a 7-day refund (it is one per business, matched by account and by GSTIN where you have one)
• We closed or suspended the account for fraud, misuse or a breach of the Terms of Service

Upgrades work a little differently. If you move to a higher plan and ask within 7 days of paying for the upgrade, we refund what you paid to upgrade and put you back on your earlier plan for the rest of its term.

4. Payment mistakes

Some refunds have nothing to do with the 7-day window. We put these right even when more than 7 days have passed:

• A double charge for the same plan and period: we refund the second payment
• Money taken from your account for a payment that failed, with no plan activated: we refund it, or activate the plan if you prefer
• A charge higher than the price shown when you confirmed the payment: we refund the difference

If we ever stop offering Ratify AI, we refund the unused part of any prepaid fees, as section 8.3 of the Terms of Service sets out.

5. How to ask for a refund

Email info@ratifyai.in from the email address registered on your Ratify account, with “Refund request” in the subject line. Please include:

• Your business name and registered phone number
• The payment date, and the invoice number or transaction ID
• What didn’t work for you, if you are happy to share it

We reply within 2 working days, either to confirm the refund or to explain why the request does not qualify.

6. How refunds are paid

Refunds go back to the payment method you used: the same UPI ID, card or bank account. We can’t pay a refund in cash or send it to a different account.

We start an approved refund within 5 working days. Banks and card issuers usually take another 5 to 7 working days to show it on your statement.

For every refund we issue a GST credit note against the original invoice, so the refund shows up correctly in your books and in ours.

Once the refund goes through, the paid plan ends and your account moves to the free Starter plan. Your invoices, customers and stock stay where they are; features that are not part of Starter switch off.

7. Cancelling a plan

You can cancel a paid plan at any time by emailing info@ratifyai.in from your registered email address.

• Cancelling stops the next renewal, and your plan stays active until the end of the term you paid for
• Outside the 7-day window, cancelling does not refund the unused part of a term, and that includes 3-year plans
• When the term ends, your account moves to the free Starter plan; nothing is deleted, and you can upgrade again whenever you like

Cancelling a plan is not the same as closing your account. To close the account itself, see section 8 of the Terms of Service, and export anything you need first.

8. Changes to this policy

If we change this policy, we update the date at the top of this page. A change never reaches back to earlier payments: each payment is covered by the version that was in force on the day you made it.

9. Contact and grievance information

For refund requests, questions about this policy, or complaints: